Highway Privacy Policy
Last updated: April 10, 2026
At Highway, we are committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification for account registration and identity verification. Financial details including bank account information, payment methods, and transaction histories are gathered to process deposits, withdrawals, and ensure anti-money laundering (AML) compliance under Australian laws. We also collect technical data like IP addresses, device information, and gaming activity records such as betting patterns and session durations to optimize our platform and monitor for responsible gambling. This information is collected lawfully and fairly as required for our licensed gaming operations.
How We Use Your Information
We use your personal information to manage your account, verify identity, process payments, and facilitate gaming activities in line with our contractual obligations and Australian gambling regulations. It enables us to provide personalized services, prevent fraud, ensure platform security, and comply with obligations to AUSTRAC and state regulators. Additionally, we analyze usage data for service improvements, responsible gambling measures, and customer support. Marketing communications may be sent where you have consented or it is permitted under the APPs.
Information Sharing
We disclose personal information to regulatory authorities such as AUSTRAC for AML compliance, taxation bodies, and state gambling regulators when required by law. Service providers like payment processors, identity verification services, and technical hosts receive data solely for operational purposes under strict confidentiality agreements aligned with the APPs. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption of sensitive data, secure servers, and access controls to protect your personal information from unauthorized access, loss, or misuse. Regular security audits, firewalls, and monitoring systems help prevent fraud and cyber threats in compliance with Australian privacy standards. Personal information is retained only as long as necessary for legal, regulatory, or business purposes, typically 7 years post-account closure for financial records. In the event of a data breach, we will notify affected individuals and regulators as required.
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access, correct, or update your personal information held by us. You may request deletion of non-essential data, withdraw consent for certain processing, or restrict its use where applicable. To exercise these rights or lodge a complaint, contact us; we will respond promptly and without unreasonable delay. If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC).
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and personalize your experience on our platform. These collect data like IP addresses and browsing behavior, with options to manage preferences via cookie settings. Essential cookies cannot be disabled, but non-essential ones require consent under Australian privacy requirements.
Contact Us
For privacy concerns, access requests, or complaints, please contact our Privacy Officer. We aim to resolve issues promptly in accordance with the APPs.
[email protected]